Refund policy
01 INTRODUCTION
We understand that from time to time you may wish to return a product to us.
We have a 10-day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers irrespective of your geographical location.
This policy does not affect any statutory rights you may have.
02 RETURNS
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
(a) we receive the returned product within 10 days following the date of receipt of the product;
(b) the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;
(c) you comply with the returns procedure set out below; and
(d) none of the exclusions set out below apply.
03 RETURNS PROCEDURE
In order to take advantage of your rights under this returns policy, you must initially inform us of your intention and reason for the return. Please contact us at hello@lovelyfodder.com and we will inform you if you need to send us the product and to which location.
You will be responsible for paying postage costs associated with returns under this policy unless a prior agreement is reached.
04 EXCLUSIONS
The following kinds of products may not be returned under this policy:
(a) Product liable to deteriorate within the period set out in Section 1 and 2 above;
(b) any product made to your specification; (c) any product made to order;
05 REFUNDS
We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us unless a prior agreement is reached.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.
06 IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):
(a) we will not refund or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
07 ABOUT US
Our full name is Lovely Fodder Ltd.
Our registered office is 96 Trent Blvd, West Bridgford, Nottingham NG2 5BL and our principal trading address is the same.
The office mobile which is more commonly answered is 07741909277.
Our Company Registration no. 5615919.
Our email address is hello@lovelyfodder.com
Our VAT no. 873 6139 02
08 Shipping
To return your product, you should mail your product to:
96 Trent Boulevard,
West Bridgford,
Nottingham,
NG2 5BL